Administration Officer Āpiha Whakahaere Mahi

Administration officers perform a range of administrative tasks to make sure an organisation runs efficiently.

Administration officers may do some or all of the following:

  • organise meetings, prepare agendas and take minutes
  • create, oversee, distribute and file correspondence and documents
  • work on reception
  • monitor and maintain equipment and supplies
  • prepare and track budgets, pay bills, and do banking and invoicing
  • ensure health and safety issues are addressed, including making staff aware of building safety procedures and safe work practices
  • project or database management
  • update websites
  • research, records management and filing.

Useful Experience

Useful experience for administration officers includes:

  • administration or reception work
  • customer service experience
  • accounting
  • information technology (IT) work.

Personal Qualities

Administration officers need to be:

  • organised, and able to prioritise and multitask
  • good communicators and skilled writers
  • able to work well in a team environment
  • able to solve problems and show initiative
  • friendly and approachable
  • discreet and diplomatic when dealing with confidential issues.


Administration officers need to have knowledge of:

  • software such as Microsoft Office or Excel
  • website management and database systems
  • budgeting and office finance systems
  • health and safety laws
  • keyboard and computing skills
  • minute taking and report writing.


Administration officers:

  • usually work regular business hours but may work part time or in evenings or weekends
  • usually work in offices.

Administration Officers can earn around $44K-$55K per year.

Pay for administration officers varies depending on their experience and skills.

  • Administration officers with up to three years' experience usually earn between minimum wage and $55,000.
  • Project administration officers with more than three years' experience can earn between $45,000 and $75,000.

Source: Hays, 'The FY 18/19 Hays Salary Guide', 2018.

Administration officers may move into other administrative roles, such as personal or executive assistant, or office manager. With further training, administration officers may progress to become event or project managers.

Years Of Training

There are no specific requirements to become an administration officer. However, a business administration qualification, such as a certificate or diploma, may be useful.

Administration officers can complete a New Zealand Certificate in Business (Levels 3 and 4) or a New Zealand Diploma in Business (Level 5) while working. Industry training organisation Skills oversees workplace assessments.

Administration officers may also become members of the Association of Administrative Professionals New Zealand (AAPNZ), which offers professional development opportunities.

Administration Officer